Shipping

Shipping

Free Shipping on Pet Products

At Wild Mongoo, we are thrilled to offer free shipping on all orders over R1000 within South Africa for our Pet Range. We believe in making it easier for you to spoil your furry friends with our high-quality pet products while also saving on shipping costs. Whether you’re purchasing a cozy pet bed, a stylish collar, or any of our other pet accessories, we’ll ensure your order is delivered right to your door, free of charge when it meets the required value threshold.

Processing Time for Orders

Once you place an order with us, we aim to process it as quickly as possible to get your items to you without unnecessary delays. Generally, orders will be processed within two working days, after which they will be shipped out. Please note that processing times may vary slightly depending on the type of product you order.

For example, if you’ve ordered any custom or personalized items—such as our leather and metal ID tags—please keep in mind that these products have a longer processing time due to the intricate customization involved. For custom items, you can expect a processing time of around 10 working days. While this may take a little longer, rest assured that the end result will be a truly one-of-a-kind product, made with care and attention to detail just for you and your pet.

Shipping Times and Delivery Estimates

Once your order is processed and shipped, it typically takes between 3 to 9 business days for your items to arrive. This estimated time frame does not account for weekends or public holidays, which may slightly extend the delivery period. We use reliable courier services to ensure that your order arrives safely and as quickly as possible.

If you have any questions or concerns about the status of your order, feel free to reach out to our customer service team, who will be happy to assist you and provide you with real-time tracking information so you can follow your package’s journey.

Please keep in mind that while we strive for efficient and timely delivery, unforeseen circumstances or high demand during peak seasons may occasionally cause slight delays. We ask for your understanding and patience in such cases. We are committed to delivering your order as swiftly as possible, and we will keep you updated should any delays arise.

Pick-up-in-store Option

For customers located near us, we are pleased to offer an in-store pick-up option. If you’re within driving distance and prefer to collect your order in person, this is a convenient and cost-effective way to receive your items. Simply select the pick-up option at checkout, and once your order has been processed and is ready for collection, we will send you an email to notify you that it’s ready for pick-up. Please note that we do not offer pick-up on weekends, so collections will only be available during our regular business hours.

This option is perfect if you’d like to save on shipping costs or if you simply enjoy browsing our store and checking out our latest products. When you come to pick up your order, feel free to explore our range of pet accessories, home décor, and much more. Our team will be happy to assist you in person, ensuring you have a pleasant experience with every visit.

International Shipping – Coming Soon!

We are excited to announce that international shipping will soon be available for our global customers! While we currently only offer domestic shipping within South Africa, we are working on expanding our shipping capabilities to serve our customers worldwide. We understand that many of you have been eagerly awaiting this service, and we’re doing our best to make it happen as soon as possible.

As we prepare for international orders, we’re taking every step to ensure smooth and efficient shipping, competitive pricing, and reliable delivery to countries outside of South Africa. Please keep an eye on our website for updates regarding our international shipping launch. In the meantime, if you have any specific questions or requests about international shipping, don’t hesitate to contact our customer service team.